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Emergency Info

Emergency Information - Victoria is a pilot multi-agency website bringing together a range emergency information within Victoria.

Victorian Emergency Management Commissioner

Fire Services Commissioner Craig Lapsley has been appointed as Victoria’s first Emergency Management Commissioner.  He commenced the role on July 1, 2014.  To read the Victorian Government media releaseclick here.To view a short videoclick here.

Inspector-General for Emergency Management

Established on 1 July 2014, the Inspector-General for Emergency Management is providing assurance to government and the community in respect of emergency management arrangements in Victoria and fostering their continuous improvement.

The Inspector-General for Emergency Management's activities are contributing to building a sustainable and efficient emergency management system that minimises the likelihood, effect and consequence of emergencies on the Victorian community and ultimately, contributes to a safer, more resilient Victoria.

The objectives of the Inspector-General for Emergency Management (IGEM) are to provide assurance to the government and the community in respect of emergency management arrangements in Victoria and foster continuous improvement. In keeping with the sector’s collaborative approach, IGEM works closely with emergency management organisations and the community to strengthen emergency management and enhance community safety in Victoria.

IGEM was established on 1 July 2014 under theEmergency Management Act 2013 and supercedes the Office of the Emergency Services Commissioner. The Act is available on theVictorian legislation and parliamentary documents website

Emergency Management Manual Victoria

The Emergency Management Manual Victoria (EMMV) contains policy and planning documents for emergency management in Victoria, and provides details about the roles different organisations play in the emergency management arrangements.

Emergency Management Victoria maintains the Manual, in collaboration with Victoria’s emergency management agencies. The Role Statements (Part 7) and the Contact Directory (Part 10) are updated annually. Other parts of the Manual are updated as emergency management arrangements change.

Emergency Management in Victoria – Standards

Under Section 48 of the Emergency Management Act 2013, the Emergency Management Commissioner must develop operational standards in relation to the performance of MFB, CFA ,VicSES and DELWP.

Any standards that were in place before the Emergency Management Act 2013 and issued by the Fire Services Commissioner under the Fire Services Commissioner Act 2010 continue to apply until new operational standards are developed.

State Health Emergency Response Plan

TheState health emergency response plan, third edition(SHERP), is the Victorian pre-hospital and hospital response plan for emergency incidents and is a subplan of theVictorian state emergency response plan.

In the third edition, SHERP has been updated to incorporate and replace a number of previously separate documents as follows:

  • Victorian state health command plan 2012
  • Hospital resilience Code Brown policy framework 2008
  • Victorian burns plan 2006
  • General practice subplan
  • Field primary care response subplan

Emergency Preparedness 

For service providers seeking information on emergency preparedness policies, sector-specific advice, contacts and particular services offered by the Departments of Health and Human Services.

Emergency Recovery

This page contains guidelines, plans and resources about emergency relief and recovery for people working in the health and community services sector.

Emergency Assistance

Emergencies are an inevitable part of life. Emergencies, whether natural (such as bushfires, floods or storms earthquakes) or non-natural (such as chemical incidents, transport accidents or major criminal acts of violence), can occur in any community without warning.

When emergencies occur, people mobilise quickly to assist those affected. A range of government agencies, as well as municipalities and community groups, are always quick to respond to the hazard, rescue people, treat the injured and control the immediate consequences of the event.

Afterwards, people affected by the emergency may face complex issues that require advice and assistance. Many people will recover from the effects of an emergency with little assistance. Others will turn to friends and family for advice and assistance, and some may need formal services

Decontamination guidance for hospitals

Decontamination guidance for hospitals details principles for managing decontamination and highlights important issues that health services need to consider when planning for a CBR or HAZMAT emergency.

Vulnerable People in Emergencies

The Department of Health & Human Services is responsible for the 'Vulnerable people in emergencies policy - May 2015' (the policy). The policy responds to Recommendation 3 of the Victorian Bushfires Royal Commission Final Report, and related recommendations, and is developed to improve the safety of vulnerable people in emergencies, through supporting emergency planning with and for vulnerable people.

Department Health and Human Services Emergency Preparedness Policy for Clients and Services,-guidelines-and-legislation/dhs-clients-and-services-policy/Policy-Emergency-preparedness-policy-for-clients-and-services-FINAL.pdf

Summer Preparedness Kit – Health and Human Services sectors

The Summer Preparedness Kit contains information for organisations in the health and human services sectors to help you prepare for hazards associated with the summer season, such as heatwave, bushfire and floods.

State Heat Plan

The State Heat Plan provides a consolidated overview of the Victorian arrangements for reducing the impact and consequences of heat events on the community, infrastructure and services.

Australian Emergency Management

This website provides the key online access point for emergency management information from the Australian Government. The Attorney-General's Department delivers programs and policies that maintain and strengthen Australia's national security and emergency management procedures.


Victorian Government - Emergency Management

Victorian State Emergency Service (SES)

Home page for SES

Country Fire Authority (CFA)

Home page for CFA

Victoria Police (VicPol)

Home page for Victoria Police

Department of Environment Land, Water and Planning (DELWP)

Home page for DELWP

Flood warning systems -

DELWP is improving Victoria's flood warning systems to better prepare Victoria for flood emergencies. There are four main programs of work in this area:


Flood warning system improvements

Flood mapping and risk assessments

Stream flow gauging network upgrades

Ambulance Victoria – Emergency Management

The Emergency Management Department coordinates Ambulance Victoria’s involvement in major cultural and sporting events and preparations for potential multi-casualty situations, such as hazardous incidents or an influenza pandemic.

Bureau of Meteorology (BoM)

BoM home page

VicRoads - Road Closures & Traffic Alerts

Vic Traffic site information

Department of Health and Human Services Information – Environmental Health

Emergency Risks in Victoria report

The report provides information to assist private enterprise and governments to better understand and plan for emergencies in Victoria. It also sets out what is being done about those risks, and sources of further information, in order to better support strategic priority-setting.

Full list of Victorian Emergency Broadcasters



 Last reviewed November 2015