This is a guide for the responses and planning for external emergencies such as floods and bushfires. However, the information provided in this guide can still be used in the case of internal emergencies like a building fire. It assists services to create consistent and clear emergency management policies, procedures, and plans as it outlines all the issues that need to be considered before, during, and after emergencies. It will also help facility managers to plan and decide on sheltering, evacuating, relocating, etc. This guide also serves as a service provider in deciding whether to stop or alter service delivery.